This Refund Policy explains how refunds work for subscriptions to the MerchantWave commerce platform, operated by Reloaded Web Solutions ("MerchantWave", "we", "our", "us").
1. 30 day money back guarantee
We offer a 30 day money back guarantee on MerchantWave platform subscriptions. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date.
2. How to request a refund
Payments on MerchantWave are processed by our payment provider, Paddle, which acts as the Merchant of Record for all our orders. To request a refund:
- Visit paddle.net and use the receipt or order confirmation email you received from Paddle to look up your order.
- Or email our support team at reloadedwebsolution@gmail.com with your account email and Paddle order or invoice number.
Paddle handles all customer service inquiries relating to payments, billing, cancellations and refunds. Approved refunds are issued to your original payment method, typically within 5 to 10 business days.
3. Cancellations
You can cancel your MerchantWave subscription at any time from the Billing page in your workspace, or by contacting us. When you cancel you keep access to your plan until the end of the current billing period and no further charges are made.
4. Other situations where we issue refunds
- Duplicate charges caused by a payment processor error.
- A charge issued after you had already cancelled your plan.
- A confirmed material outage that we caused, credited pro rata to the affected period.
- Where a refund is required by consumer law in your country.
5. Orders placed on merchant storefronts
MerchantWave also powers independent merchant storefronts. If you are a shopper who bought goods from a merchant using MerchantWave, your purchase contract is with that merchant and their own return terms apply. Contact the merchant directly using the details shown on their storefront, or reply to your order confirmation email. If a merchant fails to honour their published return policy, email reloadedwebsolution@gmail.com and we will help mediate.
6. Contact
For any questions about this policy, email reloadedwebsolution@gmail.com.