MerchantWave powers thousands of independent merchant storefronts. Each merchant sets their own shipping rates and delivery areas, but every storefront running on MerchantWave follows the baseline standards below.
1. Delivery areas
Most merchants deliver locally within their country. Some offer international shipping. Available destinations are shown at checkout before you pay.
2. Shipping fees
Shipping and handling fees are calculated at checkout based on the merchant's rules and your delivery address. Any applicable duties or taxes are shown before you confirm the order.
3. Processing time
Merchants aim to process new orders within 1 to 2 business days. You will receive an email once your order has been prepared and dispatched.
4. Estimated delivery time
- Local same city delivery: 1 to 2 business days.
- Other regions within the same country: 2 to 5 business days.
- International: 7 to 21 business days depending on customs.
5. Tracking your order
Sign in and visit the My orders page to see the current status of every order. You can also open any order confirmation email to follow the tracking link.
6. Failed deliveries
If a delivery fails because of an incorrect address, an unavailable recipient or a refused parcel, the merchant may charge a re delivery fee. Contact the merchant to reschedule.
7. Damaged or lost parcels
If your parcel arrives damaged or does not arrive at all, contact the merchant within 48 hours of the expected delivery date. Merchants are expected to arrange a replacement or a refund at no extra cost when the fault is theirs.
8. Contact
For questions about a specific delivery, contact the merchant using the details on their storefront. For platform level questions, email reloadedwebsolution@gmail.com.